Do you make shoes in any other UK sizes than 3-12?
Currently, we do not make shoes in any other UK sizes than 3-12. We are currently working on bringing a wider selection of sizes, so check back soon!

How do I place an order for bespoke pair?
If you would like to personalise a pair of Goral’s, please email our dedicated team on customerservices@goral-shoes.co.uk to see what can be done.

Can I cancel or modify my order?
Once an order is placed, we try our best to process this instantly to achieve the quickest delivery. Once the parcel has been picked up by our forwarded there is nothing we can do. Therefore, we suggest that you contact our customer service team as soon as. We will look at the status of your order, depending at what stage the order is in we might be able to cancel/modify it. If it’s too late to cancel/modify the order, please refer back to our return/exchange policy.

Will I receive a confirmation email when I place my order?
Once you have placed an order you will shortly receive a confirmation email. If you have not received your order confirmation email, please contact us with your order number on customerservices@goral-shoes.co.uk

I have not received my order, where is it?
Once your order has left our factory, you will receive an email containing the tracking number.