SHIPPED DIRECT FROM OUR WORKSHOP IN SHEFFIELD, ENGLAND
With the right care and attention your GORAL shoes and trainers will last a lifetime. If you feel that your GORAL footwear could do with a little restoration, we offer our REBUILD+ service where our craftsmen reshape and re-sole your shoes and trainers.
Due to our unique Blake Stitch construction process and the care taken in crafting GORAL shoes, our craftsmen are able to remove the insole and unstitch the outsole from the upper. The REBUILD+ uses an outsole of your choosing, then we replace the leather insole and a fresh pair of cotton laces inserted. The footwear is then shipped back to you directly from our workshop.
Once the REBUILD+ service has been purchased and you have received your order confirmation email, please download our REBUILD+ Confirmation Form to include with the footwear when sending to us.
- Repairs take 10-15 working days
(excluding workshop holidays)
- Complete outsole replacement
(or a choice of Black, White or Gum)
- REBUILD+ service is completed by hand to ensure that footwear is not damaged
In some cases, upon inspection, footwear may not be suitable for the REBUILD+ service. In this case we will return the footwear in their received condition and refund the payment. Please be aware we only offer this service for GORAL footwear that has not been repaired or modified in any way by a third party. We cannot perform a re-sole on either of our discontinued runners, The Huntsman or The Roebuck.
Upon receiving your confirmation email please arrange delivery of the footwear to The Goral Workshop (we advise choosing a tracked and insured delivery option). They will be shipped back to you after the repair via UPS.
35 Spital Hill,
The heritage of GORAL ensures that each pair of shoes and trainers uses premium materials.
Our traditional method of crafting footwear is the same as it was over 80 years ago. The last pair of hands which touches the footwear before the customer, is the craftsmen who made the footwear. Aside from being handcrafted, each item is quality checked by the GORAL craftsmen.
Your shoes will be crafted and shipped out within 10 working days.
We use UPS for 1-2 working day delivery service.
UK: 1-2 Working Days (Free)
Europe: 2-3 Working Days (Free)
Rest of The World: 3-6 Working Days (Free)
If you are ordering from outside of the UK you may be liable to pay required duties. GORAL is not liable for any import tax or duty charges issued by your country's national import office.
Import taxes vary from country to country, if you require further information regarding this then please contact your local customs office.
Please allow up to 12 working days for your shoes to arrive. If you need further help please contact us on firstname.lastname@example.org.
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