Delivery Information
UK Shipping
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Orders under £300: 1-2 working days - £8
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Orders over £300: 1-2 working days - Free
US Shipping
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Orders under $400: 2-11 working days - £25
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Orders over $400: 2-11 working days - Free
The price you see at checkout is the final price, we take care of all import duties, taxes, and customs costs. This means that you will receive a faster, smoother delivery without delays or unexpected bills.
This policy came into effect on 1st September 2025 for all USA orders. Orders placed before this date are shipped DAP (Duties Paid at Place).
EU Shipping
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2–11 working days: £30
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Duties, tariffs, and taxes covered for the following European countries (Delivered Duties Paid basis):
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
The price you see at checkout is the final price, we take care of all import duties, taxes, and customs costs. This means that you will receive a faster, smoother delivery without delays or unexpected bills.
This policy came into effect on 30th October 2025 for all European orders. Orders placed before are shipped DAP (Duties Paid at Place).
Rest of the World
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3–17 working days: £30
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All international orders are shipped from Sheffield, UK, and are subject to duties, tariffs, and taxes, shipped Duties Paid at Place (DAP). We’ll make the process as smooth as possible with transparent documentation and tracking updates.
We ship to the following countries: Australia, Bahrain, Canada, Hong Kong, Israel, Japan, Jordan, Kuwait, Malaysia, New Zealand, Oman, Qatar, Saudi Arabia, Singapore, South Korea, UAE
Duties, Tariffs, and Taxes
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UK Orders: All duties and taxes covered. Price you see is the price you pay.
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US Orders: Prices exclude UK VAT (20%). All duties and tariffs covered. The price you see is the only price you pay.
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EU Orders: Prices exclude UK VAT (20%). All duties and tariffs covered for eligible EU countries. The price you see is the only price you pay.
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International / ROW Orders: Prices exclude UK VAT (20%). Duties, tariffs, and taxes apply and are paid at place (DAP).
Contact Us
We’d love to hear from you. Whether you have a question about our shoes, need help with your order, or just want to chat about craftsmanship, we’re here to help.
Drop us a message and our Sheffield-based team will get back to you as soon as possible. You can email customerservices@goral-shoes.co.uk or by using the contact form below.
What materials are used to make your shoes?
At GORAL, we use carefully selected leathers, suedes, and canvases from suppliers located in the UK, EU, and US to create our shoes. We prioritise materials that are not only visually appealing, but also possess excellent quality, durability, and sustainability. Our shoes feature a leather lasting board and heel counter, cotton threads, laces, and reinforcement, a wool felt midsole, rubber insoles, thermoplastic toe puffs, and a combination of natural latex and rubber soles, ensuring that our products are both comfortable and long-lasting.
How do I care for and clean my shoes?
For best care practices please refer to our care guide here: https://www.goral-shoes.co.uk/pages/aftercare
How long will it take to receive my order?
Our made-to-order shoes typically take 25–30 working days to dispatch. We do our best to meet this timeframe, but on rare occasions, delays can occur.
Some products are available in stock and can be shipped within 2–3 working days. Pre-orders may take longer, with estimated delivery times shown on each product page.
How do I know what size to order?
To determine the best size for your order, we recommend checking the size chart and fit gauge on the product page before placing an order. While we strive to make the sizing as clear and accurate as possible, it is important to note that sizing may not always be exact. If you do need any future help then email customerservices@goral-shoes.co.uk.
Do you offer any warranties or guarantees on your products?
All of our products are covered by our lifetime repair guarantee, you can see information about it here:https://www.goral-shoes.co.uk/pages/lifetime
What is the difference between regular & wide fit?
The regular D fit is our standard width, designed to comfortably accommodate customers with average foot width.
The wide EE fit provides extra room across the forefoot and toe box, ideal for those who need more space without sacrificing support or style.
GORAL
Mon - Fri | 7:00. - 15.30 GMT
