Lifetime Repair Guarantee

We believe a pair of shoes should be more than just something you wear,  they should be made to last a lifetime. That’s why every GORAL shoe comes with our Lifetime Repair Guarantee, ensuring your footwear can be loved, worn, and repaired again and again.

What styles are eligible for REBUILD+?

Every GORAL style in our collection is eligible for the REBUILD+ guarantee, our skilled workshop can bring them all back to life.

What’s included in the REBUILD+ service?

Our REBUILD+ service goes beyond a simple fix. Each repair is thorough, completed by hand, and includes:

• New outsoles
• Deep clean of the uppers
• Repair of loose stitching
• Replacement of laces, insoles, eyelets, and hooks as needed
• Sanitising and refreshing

It’s a service to make your GORALs feel as close to new as possible, while keeping the character and patina you’ve built over time.

How long will it take?

Once your shoes arrive at our workshop, the REBUILD+ service can take up to 6 weeks. Each pair is carefully assessed and restored to the highest standard, our team takes the time to diagnose, repair, and refine each detail by hand.

How the REBUILD+ service works:

1. Add REBUILD+ to your basket and check out

2. Box or wrap your shoes securely and send them to our workshop

3. You’ll receive a confirmation email when we receive your shoes and a dispatch email when they’re on their way back to you

What our customers are saying

“My husband could not be happier with the rebuild. His old shoes look like new and the added touches such as the shoe trees were a pleasant surprise. He hopes to get another good few years out of these excellent trainers.”

“There probably isn’t much room for improvement in the service. It has given my new pair of GORAL trainers a new life. They feel almost new as they’ve cleaned them up and made repairs to the lining at the heel too.”

Our Lifetime Repair Guarantee and REBUILD+ service means that every pair of GORAL shoes you own can stay with you for a lifetime (or more) of wear.